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Payment & Shipping

To order

Placing an order at Jewels by Moon is easy! Choose the items you want to order, place them in your shopping basket and click on “Checkout”. You can then select your data, the desired payment method and possibly your discount code and extra options per step. Ready? When everything is correct and you want to finalize the order, click on “Place order”. After this, we will send you an order confirmation with all the details once again in a row.

Letterbox box

The orders are sent in a letter box that simply fits through the letterbox. These shipments are not provided with a tracking code and are sent via the regular postal network.

Shipping costs

The shipping and handling costs for an order at Jewels by Moon are as follows:

Shipments within the Netherlands

Standard shipping – without tracking code*
Flat rate Netherlands: € 2.50
Free shipping above €20,-

Standard shipping – with tracking code
Flat rate Netherlands: € 4,-

Shipments outside the Netherlands: europe

Standard shipping – without tracking code*
Flat rate: € 2.95
Free shipping above €50,-

Standard shipping – with tracking code
Flat rate Netherlands: € 18,50

Shipments outside the Netherlands: international

Standard shipping – without tracking code*
Flat rate: € 2.95
Free shipping above €50,-

Standard shipping – with tracking code
Flat rate Netherlands: € 29,50

*If you have chosen the ‘Mailbox package’ option during checkout, so without Track & Trace, we are not liable if your order does not arrive. This applies to orders placed from July 1, 2020.

Delivery times

Below you will find an overview of the most common delivery times.

Delivery address within the Netherlands: usually within 3 business days after dispatch (no delivery on Monday and Sunday).

The delivery times to other countries can be found on the page ‘Delivery time‘.

Payment methods

We offer you various options for payment. Below you will find an overview of the various options and the associated delivery times.

– Direct bank transfer: transfer to indicated data. When the money is received, we ship your order.

– Paypal: paid on business days before 16:00, shipped the same day.